DELIVERY

All deliveries in Poland are carried by Fedex. Cost of delivery is 5 EUR (prepayment).

Typical delivery is carried within 1-2 days working from the payment.

Deliveries across Europe are carried by GLS, Cost of delivery is 12 EUR (prepayment).

Typical European delivery is carried within 5-7 working days days from the payment.

RETURN/EXCHANGE

The customer has the right to withdraw from purchase within 14 days since the day of receiving the order. The customer also has the right to exchange purchased goods.

The customer is obliged to inform Seller by mail at hi@petlikeshop.com that he is withdrawing from purchase or exchanging purchased goods quoting order number, before sending back the purchase. In case of exchange, Klient is obliged to inform Seller to which product is the exchange to be made and Seller is obliged to 

W razie wymiany klient jest zobowiązany do poinformowania Sprzedającego na jakie produkt zamierza dokonać wymiany, a Sprzedający jest zobowiązany do secure availability of this product. 

In order to withdraw from purchase or exchange delivered items, the product must not be worn or used, has to be in the same state as when the client has received it and originally packed. The cost of returning goods lies on the Customer.

If the product is eligible for refund, we will immediately return the funds (minus shipping costs) to the account mentioned on the form or to the card that it was paid with. In case of exchange we will send a new product immediately.

Please print and fill in the return / exchange form, attach it to the parcel with the receipt and send it (at your own cost) to:

 

QFV Ewa Petrykowska-Kędzierska

ul. Piotrkowska 21/3

81-502 Gdynia

POLAND

RETURN / EXCHANGE FORM (cross unnecessary)

No. of order: .......................................................................................................................

Name and Surname: ...........................................................................................................

Date of purchase: ...............................................................................................................

Order value (minus delivery cost)...........................................................................................

Phone no. ...........................................................................................................................

e-mail: ................................................................................................................................

Reason for return / exchange (in case of exchange please give exact name, colour and size of the good it is to be exchanged to) 

.............................................................................................................................................

.............................................................................................................................................

Customer address:

Name and Surname: .............................................................................................................

Street/Apartment number:...................................................................................................

Postal code, City: ..................................................................................................................

Country: ...............................................................................................................................

BANK ACCOUNT DETAILS (exchange of goods)

Bank account number for the money to be returned:

Bank account number: ..........................................................................................................

SWIFT/IBAN: ...........................................................................................................................

Owner of the account data:........................................................................................................

I declare that I have read the terms of return and exchange of goods.

...............................................

Date and signature